Refund policy
We have a 15-day return policy. This means you have 15 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the customer’s responsibility, unless the item received is defective, damaged, or incorrect. In that case, we will cover the return shipping cost.
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and do our best to make it right.
Exceptions / Non-Returnable Items
For hygiene reasons, earrings must be unworn and returned in their original packaging to be eligible for a return.
Custom items, special orders, gift cards, and items marked as final sale cannot be returned.
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
Duties, Taxes & Import Fees
For international orders, customs duties, import taxes, or local fees may apply depending on the destination country. These charges are the customer’s responsibility and are not refundable by Amuris Jewellery, unless the return is due to our error.